Satisfaction is always guaranteed. All merchandise is inspected before shipping. Fetish Factory stands behind the quality of our products. If a product fails to meet your expectations, simply contact us within 7 days of receipt to discuss authorization for a return.


To obtain a Return Authorization Number (RMA), please contact us at 954-563-5777 x 204 or email us at Packages sent must be postmarked within 7 days of the RMA being issued. Packages postmarked more than 7 days after the RMA is issued will be restocked and will be returned ONLY to store credit under the name of the original purchaser, minus shipping and a 15% restocking fee, and any packages without an RMA will be returned to the sender. The RMA number MUST be written on the outside of the package, and you also must include your original receipt or a copy of the receipt. If you receive return authorization you must be sure to insure the package for its value. If a package is lost during the return process, Fetish Factory assumes no liability for the lost package.

We will gladly replace or exchange your purchase for an item which meets your needs, however, the CUSTOMER is responsible for shipping back the item and also responsible for paying for having an exchanged item reshipped to you.

Refunds are arranged on an individual basis. Please contact us by email or telephone for more information. When an item is returned for refund or for store credit, the amount credited to your account is for the purchase less the shipping. We are unable to credit shipping with returns.

Due to health regulations, there are no returns on: intimate items, such as undergarments, opened hosiery, adult novelties or adult toys, oils and lotions.

All media, including books, magazines, videos and music, as well as worn clothing, shined latex, clearance items, Halloween costumes & accessories are also non-returnable items.

Have a question? Please contact us for more information at

How to contact us:

Fetish Factory
855 E. Oakland Park Blvd
Fort Lauderdale, FL 33334
954-563-5777 x 204