We are a real Brick & Mortar Showroom open 5 days a week and offer Online shopping 24/7. Fetish Factory was founded in 1995, located in sunny South Florida, in the heart of Ft. Lauderdale (USA).  Please visit our large showroom if you are ever in South Florida! If you are unable to visit our physical showroom you are welcome to shop online 24/7.

All orders placed from this website will show up on your credit card statement as Fetish Factory or Eye Candy International.

We are committed to bringing you only the best of the best in fetish fashion, club wear, shoes, boots, kinky toys, fetish videos, magazines, and bondage gear at the lowest possible prices.

Fetish Factory is an actual brick & mortar retail store and has a physical address where you can go and visit our knowledgeable staff in our showroom. We are NOT a warehouse or garage operation, and we stock everything we display on our Online store.

We do have a very large in-stock inventory, but we can also special order items for you.  If you see a style that you like and we are currently out-of-stock in your size, please contact us about a special order or if you see it displayed out of stock just send us an inquiry to [email protected].

Unlike most online stores, Fetish Factory will NOT charge your credit card until your order is packed and ready to ship.

Fetish Factory typically ships same day when ordered before 3pm and orders after 3pm are typically shipped the following day less than 24 hours of your order.

Fetish Factory offers a wide variety of styles that can be worn to any nightclub event or Sexy party that commands cutting edge fashion or for attire worn for fetish role-play.

We host the world-famous Alter Ego party: the largest and longest-running strict dress code Glam-Fetish party in North America, on the second Saturday of every month in South Florida. For more information about our world famous fetish parties, please visit the official website of Alter Ego.

We also host special events including our amazing Anniversary Fetish Weekend with a 3,500+ fetishists from over 30 countries and countless cites from around the USA, a 100% total hotel takeover, 7 parties in 3 days.

We host a monster Halloween Fetish Ball with 2,000+ attendees  as well as a special event for New Year's Eve!

If you're looking for something wilder, you can also check out our bi-annual Xtreme Fetish Parties!

Our Showroom is currently Open 7 days a week

MON -  THU  - 11am - 7pm 
FRI - SAT - 11am - 8pm 
SUN - 12pm - 6pm

Our Summer hours are similar however we close at 8pm weekdays.

We offer extended hours leading up to Memorial Day weekend and Halloween. 

To be certain about store hours, please call the store before traveling to see us: 954-563-5777.

The Online Store is open 24/7. We process orders and offer customer service DURING OPEN HOURS.  The Online Store Office is closed on weekends.  Orders placed over the weekend will be handled on the following Monday.

It is possible for a customer to purchase an item in our retail store before we have pulled the same item from our inventory to ship it to you.

Although it is rare that an item will be displayed as in-stock and not be available, it can happen. We also may show an item in-stock which may not be physically in our showroom, for example, if an item has been stolen from our showroom floor. 

DOMESTIC ORDERS
If an item is not physically in stock after you place your order we will attempt to contact you. If it is the only item you ordered you are offered the option to "back-order" the item or cancel your order. If the order is for multiple items we will let you know and you have the same options. If you decide to have the item "back-ordered" we will ship out the back-ordered item at NO ADDITIONAL SHIPPING CHARGE once the item is back in stock.

INTERNATIONAL ORDERS
If an item is not physically in stock after you place your order you will be notified. If it is the only item you ordered you are offered the option to "back-order" the item or cancel your order. If the order is for multiple items we will let you know and you have the same options. If you decide to have the item "back-ordered" we will ship out the back-ordered item at REDUCED SHIPPING CHARGE once the item is back in stock only after you agree that you still want the item and only after you agree on the actual cost to ship the back ordered item.

Sign the guestbook to be added to our mailing list.  We will send an email at least once per week with special party and exclusive sale information.

Of course we sell giftcards, & we'd be happy to sell one to you!

You can purchase eGift cards through our online store Gift Cards. They are only available in denominations of $25, $50, & $100. A special code will be emailed to you which you will use to redeem you eGift card.

                                                         OR

You can stop by our showroom, if your interested (open 7 days a week). A sales associate will be able to sell you a  physical giftcard in any denomination you require.
Please be advised giftcards sold instore can NOT be redeemed online.

When an item you are interested shows as "out of stock" you have the option of requesting to be informed when it is back in-stock & ready to be purchased by clicking the request link next to the item you desire.

After clicking the link, enter your name & email address.  This will add your indicated items to a very important list in our database of items we need to restock with people interested in them.

When we start a purchase order to the manufacturer of your item you will get a notification email stating we are reordering your desired item & to keep an eye on your inbox for a follow up email when it is ready for you to purchase. Wait times can vary by manufacturer, so we appreciate your patience.

If we cannot reorder your item, we will inform you in an email.  We encourage you to contact us directly so that we might find a similar item for you.  We receive fresh new inventory all the time and we are bound to have something you'll love.

We will attempt to reach you through your provided contact information. If we are unable to reach you, we may refund you for an unavailable item & ship your order as is, or refund & cancel the entire order.

If you place an order for an item which is out of stock we will ship the entire order based on your shipping option as soon as we receive the item in stock from the designer / manufacturer.

If we have an updated shipping charge (due to the size or weight of your order) or a credit card/billing issue, we CANNOT proceed with your order until we hear from you. Please be sure to check your email frequently the next business day after you place your order. Once you receive a shipping confirmation email, you're in the clear.

If you need to change something in your order, please contact us at 954-563-5777 x 204 or email us at [email protected] ASAP to prevent any problems. Once your order has shipped, we cannot call it back.  Keep in mind that some items are non-returnable.

When an item you are interested shows as "out of stock" you have the option of requesting, to be informed when it is back in-stock & ready to be purchased by Calling 954-563-5777 x 204 or emailing us at [email protected]. A staff member will collect the Item, Size, Color & your contact information.

Wait times can vary by manufacturer, so we appreciate your patience.

If we cannot re-order your item, we will inform you in an email.  We encourage you to contact us directly so that we might find a similar item for you.  We receive fresh new inventory all the time and we are bound to have something you'll love.

While we make every effort to include size charts on all our inventory, there are items on the site without size charts. If you don’t see a size chart, give us a call at 954-563-5777 x 204, or email [email protected].

Please note that sizing is not standard across our entire inventory. You may be a Medium in one brand, but an Extra-Small in another.

PayPal is our exclusive payment processor for our online orders & allows our guests to pay with any credit or debit card. You do NOT need to be a member of PayPal to make payment. If you ARE a member of PayPal please simply login and pay this invoice as a member of PayPal. If you are NOT a member of PayPal then just scroll down 1 inch lower than the PayPal login and click the button for GUEST CHECKOUT with any major CREDIT CARD.

Please Note, your Shipping Information MUST match your order Details & PayPal Payment.

If this information does NOT match, for any reason, the order will be refunded & re-invoiced, with an updated shipping address.

All credit card payment statements will show up as "Fetish Factory".

For orders that have not been paid, a staff member will send an invoice to your email provided at checkout, during regular business hours. We will NOT hold un-paid good for more than 48 hours.

You must notify us that you have Store Credit. The best way is to leave a comment, at the bottom left page of checkout that you wish to use your Store Credit. Click Buy. When PayPal opens, close it. Do NOT pay PayPal at this time. A staff member will then apply your store credit & re-invoice you, if need be. If you did not leave a comment at checkout, call 954-563-5777 x 204 or email us at [email protected].

If the customer is not available during a delivery attempt, a note is left. When the note is left, the customer would need to go to their local post office to pick up the package and sign for it.

First Class: $10 (Or Free on orders over $100, or during sales) 5-8 business days.

Priority: $16 2-3 business days.

Express: $39 1-2 business days.

First Class: $17

Priority: $36

Express: $49

First Class: $26

Priority: $49

Express: Request Quote

We currently use USPS to ship all of our International Orders. All international customers are subject to any duties and fees of their country, and are solely responsible for those charges.

If we are unable to offer a shipping charge at the time of checking out at the completion of International orders and will be quoted soon after you place your order. We will NOT ship International orders until you review the quotes shipping which will be emailed to you. You should check your email frequently for the first few days after you place your International order. USPS can deliver to PO Boxes as well as APO for our armed forces.

Fetish Factory uses the United States Postal Service (USPS) for shipping all orders. Fetish Factory ships same day or within 24 hours of receipt of your order weekdays. The Online store office is closed on Weekends and no processing or shipping occur on the weekends.

International orders are also shipped via USPS to ensure that the items get to their destination safely and quickly.

If you place an order with Express (next day) or Priority shipping (2-3 day) service you may contact us (954-563-5777 x 204 or [email protected] ) after you place your order to confirm the shipping date.

Fetish Factory typically ships same day when ordered before 3pm EST and orders after 3pm EST are typically shipped the following day less than 24 hours of your order.

We ship all "In Stock" items within 48 hours of your placed order. We only process & ship orders on weekdays (excluding holidays). Orders placed on weekends or holidays will not be processed until the next business day.  Please note that USPS shipping times do include weekdays & weekends.

Yes. There are NO markings that bear the name Fetish Factory! Our return address & FF Online Store as the company name are the only reference on your package.

No. We insure every package we ship. USPS often times requires a signature so the package can be tracked back to you, however this is at the discretion of the postal delivery person.  Any requests made on your order to leave a package at the door will not be accommodated by us but will be at the discretion of the postmaster and postal delivery person

Call 954-563-5777 x 204 or email us at [email protected] within 14 days of placing your online order to request an RMA, or to be eligible for a refund*. Exchange requests made after 15 days are subject to a 15% restocking fee. Return requests made after 15 days may only be eligible for store credit.

*Refunds are arranged on an individual basis. Call 954-563-5777 x 204 or email us at [email protected] for more information. Shipping costs are NOT eligible for refunds.

-We will only accept items that are new, un-worn, & with original tags.

-Latex items are only eligible for return, if they have not been lubed.

-You will be responsible for the cost of return shipping, & re-shipping exchanges.

-We recommend you insure your package, as Fetish Factory is not responsible for lost returning packages.

-Goods may only be returned or exchanged, once they have been inspected & accepted by a staff member.

-Intimate Items

-Undergarments

-Opened hosiery

-Adult toys or novelties

-Oils, lubes, or lotions

-Any media including books, magazines, videos, or music

-Worn clothing

-Lubed latex

-Clearance items

-Halloween costumes

-Accessories